Business Analyst (BA) required for an innovative service provider client with an office in Europe’s sunshine city, Malaga. The role involves supporting the client’s project team by evaluating business processes, defining requirements, and delivering innovative solutions for improved customer experience, operational efficiency, and independent work efficiency. Projects will include system implementation, system integration, system upgrades, business analytics and reporting, process improvement and process reengineering. The Business Analyst role is project-based specific to the implementation of the Deskpro Help Desk management system, supporting tools, integration, reporting and analytics but could develop to other areas and projects.Please note – You must be proficient in English written and spoken (B-2 Level or higher)What's on offer to you?Flexible working hours and work from home 2 days per week38 days holiday in totalPaid parking in MalagaFood vouchersCareer enhancing opportunity with an international organisationWhat You Will Be DoingFacilitate sessions with stakeholders, contributors and subject matter experts to:Analyse business systems and user needs.Capture requirements and specifics of project requestsProvide insights and offer recommendations for process improvements,Develop actionable plans to implement and measure these improvements.Support the project management process to communicate actionable items and system changes to deploy the captured requirementsCollaborate with internal teams to ensure alignment, consistency, and delivery on strategic objectives.Quality Assurance and testing of deliverablesAssist in the development of a change management plansFacilitate the definition and documentation of Standard Operating Procedures (SOPs)Prepare training materials and provide training to end-usersIdentify and communicate potential risks and opportunities in relation to business operationsAssist in the development of project management and business analysis standardsMaintenance of system and user documentationVendor communicationSupport the end user and IT support teams to investigate and solve reported issues related to assigned projectsWhat You Will Need to Succeed in This Role Ability to solve problems creativelyAbility to work collaboratively and independentlyProficient in organizing and prioritizing work while meeting deadlinesWorking knowledge of relevant business management principlesExcellent attention to detailKnowledge of Power BI or TableauAbility to turn complex concepts into simple languageExcellent verbal and written communication skillsProficient in English written and spoken (B-2 Level or higher)Degree in Business Studies, Business Administration, Computer Science or a similar field and relevant experiencePrevious experience implementing new systemsBusiness Analyst | Malaga | Finance| Power BI | Tableau | Hybrid