Customer Service Expert – Full-Time | Mijas, Malaga
Are you a service-driven professional with excellent communication skills in both English and Spanish? Join Rincón, a fast-growing, tech-enabled vacation rental company based in Mijas, Malaga. We're seeking a proactive and detail-oriented Customer Service Expert to ensure smooth, professional support for both guests and property owners—before, during, and after their stay.
About Us
Rincon is a leading company in the short-term rental industry. We're committed to delivering exceptional service, improving systems, and building strong, trust-based relationships with both guests and homeowners. We work in a fast-paced, collaborative environment, focused on innovation, quality, and accountability.
Our Values:
We care : we go above and beyond to make every stay feel like home.
Impress : we create experiences that guests remember and owners trust.
Innovate : we embrace change and the best solution wins.
Integrity : we're real with each other—transparent, honest, and team-first oriented.
"We live our values every day, whether it's solving problems creatively or building trust with property owners"
What You'll Do
As Customer Service Expert, you'll play a key role in our daily operations, providing hands-on support, problem-solving, and service coordination to ensure seamless guest experiences and professional homeowner communication.
Key Responsibilities
Serve as the main point of contact for guests and property owners via email, phone, and CRM
Handle booking inquiries, guest communications, and issue resolution across external booking platforms
Coordinate with cleaning teams, suppliers, keyholders, and service providers
Onboard new properties and optimize listings, pricing, and promotions
Oversee check-ins, check-outs, arrivals, and departures
Conduct property visits, inspections, and meet prospective owners when needed
Manage day-to-day tasks and assist with front office duties as required
What We're Looking For
Excellent command of English and Spanish, both spoken and written. You must be able to express yourself clearly, professionally, and confidently in all communication.
A third language (such as a Scandinavian language) is a strong advantage
Experience in customer service, hospitality, or property management
Strong multitasking and problem-solving skills
Comfortable using CRM, PMS, OTAs, extranets, and digital tools
Valid EU driving license
Positive, adaptable, and self-motivated team player
Working Conditions – Please Read Carefully
This is not a standard office job. The role involves a rotating schedule covering weekdays, weekends, and national holidays, and requires full flexibility.
You will regularly be scheduled to work on weekends and public holidays
You must be available for occasional night arrivals and late check-ins
You will participate in a rotation for a 24-hour emergency phone, providing urgent support when needed
Flexibility, availability, and reliability are essential to succeed in this role
What We Offer
Competitive gross annual salary: €21,000 – €27,000, depending on experience
A collaborative and international work culture
Career growth and development opportunities
The change to make a real impact in a growing company and shape the future of our customer service operations
Hands-on experience in the fast-growing short-term rental sector
How to Apply
If you thrive in a dynamic environment, enjoy helping people, and have the language skills and flexibility to meet our service needs, we'd love to hear from you. Please send your CV and a short cover letter outlining your experience and motivation for applying.