Descripción del trabajo
Werfen is a family-owned, innovative company founded in 1966 in Barcelona, Spain. With the headquarter in Barcelona, it operates directly in 30 countries, more than 100 territories through distributors, and with a workforce of 7000 employees. Werfen is a specialized diagnostics company committed to providing innovative solutions to hospitals and laboratories, powering patient care around the world.
About the Role: Provide Werfen clients in the designated Area, Instrument Service and Support. This includes, but is not limited to:
1. Installation and de-installation
2. Preventive maintenance
3. Instrument failure diagnostics and repair
4. Instrument service estimates
5. Initial operator training
6. Instrument modification and upgrade activities
Manage workflow, client interfacing, and company reporting tasks in a diligent and timely manner using the processes, programs, and systems implemented within the company. Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable the best customer experience, smooth workflow, and proper incident reporting.
Responsibilities:
1. Service call programming, execution, and reporting
2. Repair parts stock control
3. Use and control of tools, diagnostic instruments, IT, and communication devices required in company activity
4. Compliance with company processes and directives, following the Ethic Code
5. Synergy with Sales and Marketing agents
6. Act autonomously and escalate any situation that may impact customer expectations
7. Assertive and clear communication with customers and co-workers
Qualifications:
1. Bachelor’s degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences
2. 2 to 5 years of work experience in a service or technical department of high-end Life Sciences or medical capital equipment
3. Desirable to have data analysis skills, Excel, pivot tables
4. Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware, and a minimum of pneumatics experience
5. Fluent reading and writing in English and able to hold a basic technical conversation
6. Fluent Spanish language speaking and understanding
7. Driver license
Required Skills:
1. Interest and affinity for technical activities
2. Curious and eager to learn
3. Systemic, holistic, and “hands-on” approach
4. Proactive, organized, and resolute
5. Oriented to customer service
6. Able to empathize with customer needs and expectations
7. Analytical skills
8. IT skills
9. Able to work in a multidisciplinary environment, dealing with electronics, mechanics, pneumatics, and informatics
Travel requirements: Up to 80% of time
#J-18808-Ljbffr