Categoria: Technology & Telecoms
Luogo di lavoro: Milano e provincia
Per noto studio legale internazionale di casamadre inglese, siamo alla ricerca di un profilo di IT Support Analyst, per la sede di Milano (Centro).
Modalità ibrida - NO FULL REMOTE
Responsabilità:
* Serve as the 1st contact with customers who need technical assistance via phone or email
* Analysis and resolution of level 1 incidents
* Troubleshoot, diagnose, and resolve level 1 technical hardware and/or software issues
* Provide quick resolution and excellent customer service
* Redirect unresolved issues to the next level of support personnel
* Keep record of problems and their resolution using our ticketing system
* Follow-up with customers
* Provide training to new joiners
Requisiti:
* Use of the workstation, office automation solutions or business applications (Office 365, NetDocuments, Zoom and MS Teams)
* Installation and configuration of workstations, Cisco fixed telephony, mobile phones and printers
* Administration of user accounts under Active Directory or Intune
* Administration of workstations using Intune, SCCM and Autopilot
* Good knowledge of Windows 10, Windows 11 and Office 365 software (Outlook, Word, Excel, PowerPoint)
* Good knowledge of Active Directory or Intune, Mobile Device Platform, Service Now, Cisco Call Manager, Video Conferencing platforms (Cisco Rooms and Team/Zoom Rooms)
* Previous working experience as an IT Help Desk Technician
* In-depth knowledge of computer systems and mobile devices
* Hands-on experience with diagnosing and resolving basic technical issues
* Fluent English is required
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