SGS is the worlds leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence.
Job Description
The Application Service Delivery Manager (SDM) is a key role within the Information Technology (IT) Corporate team as it is the role responsible from definition to development execution & support of all applications in scope .
The SDM takes full accountability for the scoping and implementation of the approved business & IT demands, including dependencies identified in other areas. He/she ensures that deliverables are completed within agreed cost, timescale, budgets and are formally accepted by appropriate stakeholders.
The SDM is also responsible for application support, ensuring that application incidents reduce over time and that they dont impact business operations.
He/she reports operationally to the IT Portfolio Owner. He/she provides effective leadership to the delivery teams, adopts appropriate project and support management methods and tools, manages the change control process and assesses and manages risks. He/she also prepares realistic plans and ensures that they are maintained and delivers regular and accurate communication to stakeholders.
Specific Responsibilities:
* Know in detail the reference standards & best practices defined by Enterprise Architecture and Security SGS departments to ensure technical design quality and vulnerability compliance .
* Provide and/or validate technical design for all application development activities.
* Ensure developments meet both the technical and operational requirements (such as security, availability, maintainability, and performance ), for custom developed applications as well as standard package based solutions and legacy applications, either by developing him/herself or by overseeing vendor work .
* Coordinate with the Service Delivery Manager to define technical debt reduction plans on legacy applications and implement them.
* Improve application environments management and deployment processes .
* Support critical production incidents resolution when needed.
Qualifications
1. Bachelors degree and/or Masters