Scope of the Position: The conference and catering manager will be responsible for planning and supervising the conference and catering operations and services.
Duties and Supporting Responsibilities:
* Fully aware of departmental yearly revenue goal, products, and services. Takes ownership and initiative to solicit business.
* Maximize group revenue by referring available goods, services, attractions, and sub-contractors to conference groups.
* Coordinates the handling of group and events requests, familiarization trips, site inspections, and any other requests received by the department.
* Handles incoming inquiries and conducts initial qualifying process to ensure potential business.
* Assists Events team with the creation and completion of proposals.
* Good follow through; taking client events from contract to successful completion.
* Maintains good awareness of the events details and account profiles related to the designed Conference & Events Managers.
* Maintains good business relationship and rapport with clients.
* Proactively up-selling to customer needs.
* Keeps an up-to-date track of all activities/projects completed and ongoing in the department.
* Ensure the proper use of function space, exhibit hall, and overall event space.
* Develops, implements, and maintains departmental SOPs.
Competences:
* PGA Core competences:
* Simplicity
* Natural warmth
* Thinking ahead
* Always evolving
* Quality at all times
* Sense of pride
Success Profile for this Role (Competences):
* Customer focus
* Must be organized and detail-oriented
* Managing vision and purpose
* Sales skills
* Good communication and organization skills
* Able to handle multiple tasks at one time
* Conflict management
* Leadership skills
Skills:
Mandatory: Have ideally worked in a similar role within a five-star hotel environment with large groups for a minimum of three years. The ideal candidate will possess an excellent command of the Spanish & English languages.
Desirable: Knowledge of other languages.
Successful candidates will have the ability to work a varied schedule, including weekends, holidays, and evenings. An immaculate personal presentation with a professional and welcoming personality is required.
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