Running The Business
Customer Outcome
* Connect our customers as per contractual delivery promise (DP1 / 3 and 10) in conjunction with Ocean / Feeder fulfilment teams / Area CX & Delivery / GSP and Terminals.
* Provide alternatives to minimize customer impact in case not connecting as planned.
* Safeguard a successful delivery on Value Added Service (VAS) with terminal operators.
* Customer campaigns / seasonality’s follow up in close contact with Areas and Fulfilment teams.
Operational Excellence
* Coordinate execution planning (2-4 weeks) with all teams (Fulfilment / Area) to ensure customer outcomes & asset capabilities are secured.
* Lead and execute individual vessel game plans (0-72 hours) in coordination with Area CX / Fulfilment.
* Review and track real-time progress against gameplan and drive all stakeholders to a common outcome.
* Ensure asset turnaround and connections as per specs. Contribute to a strong network reliability. Investigate root causes for deviations to plans and adopt measures to avoid recurrence.
* Minimize idle time waste in collaboration with Hub terminals, driving actions to reach Maersk standards of excellence.
* Lead & coordinate with respective fulfilment teams in maintaining export, transit and import dwells (including Flex-Hub & longstanding). Steer cargo advancement opportunities and recovery actions in line with thresholds.
* In the event of crisis (port disruption / strike and or vessel / cargo incident), participate in relevant CMT and support crisis management team locally with various stakeholders (agents / authorities / etc.).
Improving The Business
* Resolve customer pain points / experience (delivery touchpoint) in collaboration with Area / Ocean Fulfilment and Terminal.
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