About Minor Hotels
Minor Hotels is a global hospitality group operating over 540 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.
As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Europe and the Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.
Senior Revenue Manager Role Summary
We are looking for a Senior Revenue Manager to join our Revenue Management Team in Madrid to support a European region.
Key Responsibilities
The Senior Revenue Manager will be instrumental in driving revenue growth, expanding market share, and boosting profitability for our managed portfolio. They will collaborate closely with the revenue coordinator, General Hotel Managers, and the business unit's marketing, sales, and e-commerce teams to ensure that our revenue management services maintain their exceptional standards.
Experience Required
Minimum 4 years of previous experience as Cluster Revenue Manager or Revenue Manager related role.
Qualifications
* Degree level – preferably in Tourism, Business Administration, Finance or Economics.
* Fluent spoken and written English; knowledge of other languages is highly valuable.
* Experienced user of Windows office applications for both analytical (i.e., strong in Microsoft Excel) and communication purposes (Outlook, PowerPoint, Word).
* Knowledge of TMS4Hotels or other hotels CRS and PMS Systems or Revenue Management Systems.
Accountabilities
Strategic Pricing
* Pricing and yield guidelines for rates, room types, and customer segments.
* Define the ideal business mix and channel mix strategy, define overbooking and protection strategy, defines Crew & TO optimal allotments.
Planning, Budgeting & Forecasting
* Builds 2-year property revenue strategy and budget proposal, prepares forecast based on the company guidelines.
* Validates RMS forecast and ensures corrective action to improve the forecast.
Daily Revenue Management Optimization
* Reviews demand calendars, convention and city event calendars and sets up events and seasonality databases.
* Performs daily pick-up analysis, reviews yield system forecast, competition analysis and price positioning.
* Effectively applies pricing and restrictions in line with set strategy to maximize profits: rate open/closing, rate level and short-term sales and promotion action plan design & execution.
* Responsible for group quotations and related displacement analysis.
* Formulate strategies to support the automation of manual processes in revenue management processes through efficient system use.
Performance, Demand & Competition Analysis
* Carefully monitors market performance, RGI, channel performance.
* Follows all relevant developments of the marketplace, values impact of demand generators, notes change in supply, behavior in feeder markets.
* Keeps up to date knowledge of main competitors, product knowledge, pricing, business mix.
* Ensures quality of data is checked on a regular basis.
Communication
* Communicates strategic recommendations to key commercial stakeholders, e.g General Managers, and ensures buy-in and commitment from all involved.
* Holds regular reviews with key stakeholders. Participates actively in Revenue Management team collaboration and validation meetings.
* Works closely with Revenue Coordinator and communicates forecast and strategy.
General Information
* The position reports directly to the Regional Revenue Manager.
* Located in MINOR Hotels Europe & Americas Office.
* C / Santa Engracia 120, Madrid – Spain.
* Full time (Hybrid Work Environment).
* Access to training platforms both internal and external.
* Availability for required travel.
Team Members Benefits
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Join a global hospitality group and unlock endless opportunities for growth and success in an international environment. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits for being part of our Company:
Development Opportunities and Training Programs
We offer a range of learning resources and platforms to help you develop your skills and knowledge in different professional areas and languages. You can also enjoy internal mobility opportunities within our global hospitality group, exploring new challenges and cultures in different locations and brands.
Be Worldwide
As well as enjoying our hotels as a guest, you will also be able to experience different cultures and learn from diverse teams in a company where more than 150 nationalities are represented.
Inclusive Work Culture
We value and celebrate diversity by fostering a respectful and inclusive environment where everyone can thrive and belong. We promote equal opportunities and empower our team members to express their unique perspectives, talents and contributions. We embrace different backgrounds, cultures, identities and abilities as a source of enrichment and innovation for our Company.
A Culture of Continuous Listening and Feedback
We strive to create a work environment that truly engages you, and the best way to achieve this is to listen to your feedback, needs and concerns at key moments in your life as a team member. We also encourage open and honest communication between managers and team members, as well as among peers, as a way of learning and growing together.
Wellbeing Initiatives
We care about your physical and mental health by providing you with tools and initiatives that can help you improve your wellbeing, such as flexible working conditions, internal sports clubs and workshops.
Sustainable and Volunteer Initiatives
We want to involve our team members in our commitment as a responsible Company, so we promote and encourage participation in various social and environmental volunteering activities in cooperation with foundations and NGOs.
Special Rates and Promotions for Team Members
Access to an advantageous team member rate and special discounts to enjoy our hotels around the world. You can also enjoy exclusive benefits through our corporate loyalty program and many other benefits for your friends and family.