ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Education
MBA or higher education
Experience
5 to 7 years experience in the financial services or related industry. In depth knowledge of one business / technical domain
Domains
Securities / Payments / Treasury / Trade / IT Infrastructures
Key Responsibilities
* Analyse a specific business / technical domain in order to evaluate and understand short / medium term tactical (and potentially strategic) customer requirements.
* Prepare underlying documentation and supporting business / technical flows, and deliver high-level presentations.
* Articulate objective, relevant and accurate recommendations for the customer to make operational improvements. Identify potential business opportunities for SWIFT within the area covered by the team.
* Help the customer and the relevant account manager translate the recommendations into clear and tangible actions for the business / technical area covered.
* Flag and follow-up on product / service deficiencies internally at SWIFT and ensure consistent communication towards the customer.
* Coordinate the work of a dedicated team in a specific market or technical area during customer engagement and ensure that the output of the team is of the highest standard.
* Develop a strong and trusting operational relationship with (complex) customers during the engagement.
Competency Profile
* Takes Accountability for Delivering Results: Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
* Demonstrates Operational Excellence: Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction.
* Expands Knowledge: Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.
* Business Understanding and Commercial Sense: Promotes and applies business / management principles to improve commercial performance through a deep understanding of SWIFT, the competition and the market; champions changes that strengthen competitiveness and the value proposition.
* Builds and Reinforces Customer Relationships: Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.
* Leads with a Team Focus: Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.
* Communicates Effectively: Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.
What we offer
We put you in control of your career.
We give you a competitive package.
We help you perform at your best.
We help you make a difference
We give you the freedom to be yourself: We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
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