As part of the Talent, Learning & Development Centre of Expertise for Minor Hotels Europe & Americas, and in partnership with business stakeholders, you will be responsible for analyzing and identifying training needs and challenges. You will manage, design, and deliver training programs that boost team member engagement and support the business in developing relevant content using a variety of methodologies. You will be a passionate member of the University team, willing to help people learn and grow, and will have excellent English communication skills, both written and spoken. This position will report to the Head of Learning and will be based in Madrid.
What will you do?
* Participate in projects aimed at developing training programs that support the organization's strategy and values.
* Design and develop effective and engaging training activities (face-to-face, virtual, online, or other learning methods) in collaboration with subject matter experts and stakeholders.
* Search for providers and analyze their proposals according to established quality and economic criteria.
* Create and update training materials, including presentations, handouts, and online modules, to ensure they are up-to-date, relevant, and engaging.
* Plan, coordinate logistics, and deliver training sessions, workshops, seminars, etc.
* Monitor and follow up on training activities to measure their impact and effectiveness, prepare post-training reports (through satisfaction surveys, collecting comments/suggestions from team members and stakeholders, etc.), and prepare other global reports as required, such as the Corporate Annual Report.
* Support business units in the implementation of global training activities and other learning-related issues.
* Verify the effective and sound functioning of the e-learning platform, manage enhancements, updates, and/or creation of manuals, provide training to local University administrators, and assist with Talent Learning platform incidents and issues.
* Continually research and stay on top of the latest learning and development trends, methodologies, and technologies to ensure training programs are innovative and effective.
What are we looking for?
* High command of English and Spanish (C2), both written and spoken, is a must as daily work tools.
* Minimum of 3-4 years of work experience in any Hotel or Central Services/Headquarters department.
* Deep knowledge of the hospitality industry.
* Experience as an internal trainer, key user, or hotel ambassador would be a plus.
* Experience working on a project basis and international work exposure will be valued.
* Familiarity with Talent and JIRA platforms.
Why choose us?
At Minor Hotels Europe & Americas, we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
* Worldwide experience with a diversity of 150 different nationalities.
* Career development opportunities full of national and international challenges.
* Wide range of training programs to enhance your skills.
* Wellbeing initiatives, including flexible working conditions.
* Team member recognition programs, including Memorable Dates.
* Ability to make a difference through our sustainability program and volunteering initiatives.
* Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty program.
* Currently, a hybrid working model (3 days at the office, 2 days at home).
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