IT Delivery Manager
Manage IT relationships, align services with business needs, and oversee project delivery.
Technical Experience
* AWS cloud infrastructure delivery experience
* Cloud FinOps, automation, and application re-engineering expertise
* Knowledge of Cloud Operations and SRE concepts
* ECS, EKS, Kubernetes operation basics
Stakeholder Management
* Built strong relationships with customer IT organization and onsite communication
* Primary point of contact for all IT inquiries and issues
* Understand and anticipate stakeholder business needs
Project Management
* Oversee multiple IT projects planning, execution, and delivery
* Ensure timely, within-scope, and within-budget project completion
Service Delivery
* Deliver high-quality IT services meeting business needs
* Monitor and report service performance and customer satisfaction
* Implement and manage service level agreements (SLAs)
* Maintain consistent high customer satisfaction
Collaboration and Communication
* Facilitate effective communication between IT teams and customer business units
* Conduct regular meetings to provide project updates and gather feedback