Join BIG BCN as an IT Support Assistant!
At BIG (Bjarke Ingels Group), our Barcelona office is expanding, and we're looking for a Junior IT Support Assistant to help keep our day-to-day IT operations running smoothly. If you have some experience in IT support (or a strong willingness to learn) and a passion for problem-solving, this is a great opportunity to grow in a dynamic and creative environment.
You'll report to the local IT Coordinator at the BIG Barcelona office and work closely with a global IT team based in Copenhagen, London, and New York, supporting colleagues in Barcelona and beyond while gaining hands-on experience with various IT tools and systems. This role is perfect for someone with a service-oriented mindset, eager to learn, and ready to take on new challenges.
What You'll Do
* IT Support : Assist with basic IT troubleshooting for staff, ensuring smooth daily operations.
* Technical Assistance : Help diagnose and resolve issues with Microsoft Office 365, printers, phones, and other software.
* User & Equipment Setup : Support the setup of computers, user accounts, and IT equipment for new employees.
* Incident Logging : Record and track IT issues, escalating complex problems to senior team members when needed.
* Basic Network Support : Assist with maintaining network connections and troubleshooting Wi-Fi issues.
* Vendor Coordination : Help communicate with local IT service providers when necessary.
* Learning & Growth : Gain experience working with various IT systems and best practices in a professional setting.
About You
We're looking for someone who :
* Has some experience in IT support or a relevant educational background.
* Is comfortable with basic troubleshooting of computers, software, and networks.
* Learns quickly and is eager to expand their technical skills.
* Communicates effectively in Spanish and English (written and verbal).
* Is organized, proactive, and enjoys problem-solving.
* Works well both independently and as part of a team.
If you don't meet all the requirements but are passionate about IT support and eager to learn, we still encourage you to apply!
What We Offer
* A supportive and collaborative work environment.
* A chance to develop your IT skills in a creative industry.
* Opportunities to work with an international IT team.
* Competitive benefits and room to grow.
How to Apply
To apply, please upload your CV and a short motivational letter explaining why you're excited about this opportunity. We're looking to fill this position as soon as possible, so applications will be reviewed on a rolling basis.
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