Job summary:
We are seeking an IT Systems and Support Administrator to manage our Windows and Microsoft Cloud environment. Responsibilities include maintaining system performance, administering Azure and Office 365 services, providing technical support to staff, and onboarding new hires. This role is vital in ensuring secure, efficient IT operations and supporting our team's technological needs.
List of key responsibilities (but not limited to):
Facilitate IT onboarding for new employees, including setting up user accounts and configuring devices
Support management of the IT environment of the worldwide branches of Gantrex, under the supervision of the Group IDT Manager
Monitor the first line support provided by our 2 external IT partners
Hardware set-up (New desktops, laptops, ... on & offsite)
Software setup (Remotely & onsite)
Perform routine system maintenance and updates using our Office 365 tools
Maintain a high security level and ensure compliance with security policies
Provide technical assistance to end-users on hardware, software and network systems
Identify recurring problems and suggest long-term solutions
Provide technical assistance to end-users on hardware, software and network systems
Assist the Group IDT Manager in the roll-out of strategic IT projects
Help manage our Microsoft cloud environment (Azure, Office 365, Backups, ...)
Profile:
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum 2 years of experience in IT support or a similar role
Certifications are an advantage
Ability to work independently and in a team environment
Strong communication skills, both written and verbal
Time-management skills with the ability to prioritize tasks
Knowledge of Microsoft Office Suite and common business applications
Understanding of Microsoft Cloud environment Azure, Office 365 tools
Understanding of network concepts, including Wi-Fi, LAN, and VPN
Awareness of cybersecurity principles and best practices
Friendly behaviour with a commitment to helping others
Fluent in English and the national language of the location