German Customer Experience Expert to Beautiful ValenciaDo you see yourself working at the forefront of Fintech and Customer Experience at the coolest startup in Valencia? Then keep reading! Our client is looking for German-speaking CX specialists who can always provide their customers with a solution.Why you don't want to miss this opportunity? First of all, because you will be working in a place where you can make an impact. Our client is a startup that has only been trying to deliver the world’s best customer service for 3 years. From day 1, they are open to your ideas on how to grow even faster as a company. Moreover, this is a new project.You will start with 4 other colleagues with whom you work closely together to lay the foundations for the processes and working culture in the future. Does that sound like a challenge?Our client offers an international working environment. Yes, your customers speak German and English, and your colleagues are from all over the world. You can experience working with dozens of nationalities and build your own international network. And can hard work go hand in hand with fun? Of course!Because we understand that you and all your colleagues leave a lot behind to come to Valencia, we offer a lot of activities and extras to help you really get to know your colleagues.What do you have to do:Support B2B customers over the phone, email, and chat.Communicate with customers to find the best solution to their problem.Constantly brainstorm with your colleagues to improve the Customer Experience.Troubleshooting, innovation, and change management are part of the daily business.Use the latest technology and AI integrations to become an expert in this field.Control and handle payment inquiries from sellers and buyers through various client platforms.Responsible for Trustpilot reviews and improving overall company NPS through excellent service.Flag and escalate customer queries while coming up with suitable solutions.Map and improve business processes to enhance customer journey and satisfaction.RequirementsNative level German and fluent English.Customer service is in your DNA and you have some experience already.An interest in innovation (think chatbot integrations).You are proactive and solution-oriented.You can think outside the box to always find a solution for the customer.A technical background is an advantage.You are proficient with computers and can type at lightning speed.OfferWork at a tech startup where you can develop and there is room for your ideas.Improve your professional skills: communication, innovation, and implementation of new technology.An international working environment with 20+ nationalities.An amazing adventure in one of Europe's most beautiful cities.Working in a close-knit and startup team.Free lunch and breakfast at the office.Spanish classes.Mindfulness classes.Fitness boot camps to stay fit and active.
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