IT Support Engineer Intern
PLEASE NOTE THIS IS A POSITION TO START IN 2025.
Locations available
- Amazon ZAZ1
- Amazon OVD1
- Amazon BCN4
This position is full-time and requires on-site presence.
Amazon Operations is the backbone of the
Amazon customer experience. With over 50 fulfilment centres hundreds of delivery stations and tens of thousands of employees the team works together to efficiently deliver items to customers. In the fulfilment centres millions of items are picked and packed annually while delivery teams work to get orders to customers on time. Safety is the top priority and the operations culture is defined by teamwork diversity and a shared work ethic that keeps the business running smoothly. The team takes pride in delivering the quality service Amazon is known for globally.
Key job responsibilities
As an IT support engineer intern you will gain valuable hands-on experience in a fast-paced customer-centric environment working alongside industry-leading engineers to solve complex technical challenges. Key aspects of the role include
Delivering the consistently high level of IT support our customers have come to expect.
Managing and deploying a diverse array of IT devices and technologies across our various site types
Dive deeply into technical details diagnose and reproduce straightforward issues with Amazon technology products (e.g. services tools data solutions etc.)
Regular contact with the Amazon Operations teams and identify process improvement or standardization opportunities for the European network
You will work on innovative projects that have a direct impact on our customer experience.
Proactively identify opportunities to improve processes and standardize systems all with an eye towards enhancing the customer experience.
A day in the life
As an Amazon Operations IT intern you will have the opportunity to work alongside the industrys brightest engineers who innovate every day on behalf of our customers. You will be matched to a local IT supervisor where you are based and a mentor. You will work together with the local IT team to provide technical support to the Operations network. You will have the opportunity to impact the evolution of Amazon technology as well as lead mission-critical projects early in your career. Your work will contribute to solving some of the most complex technical challenges in the company.
In addition to working on an impactful project you will have the opportunity to engage with Amazonians for both personal and professional development expand your network and participate in fun activities with other interns throughout your internship. No matter the location of your internship we give you the tools to own your experience and learn in a real-world setting.
Amazon is the perfect place to start your career! We hire people who have a passion for learning innovation and hard challenges. Amazon will provide you with the skills and support to unlock your potential.
About the team
Amazon Operations IT teams keep Amazons operations running smoothly by resolving complex hardware software server and infrastructure issues. Our support model is based on both on-site and remote support teams spread across our network. We provide IT services to all Amazon Operations buildings from Robotics Fulfilment Centers to Delivery Stations.
Intern Community
As an Amazon Intern youll be part of a vibrant supportive community that empowers your growth and development. Youll collaborate with interns from around the world networking and
participating in social events to broaden your perspectives. You can also join specialized groups focused on areas like sustainability to explore your diverse interests.
Support
The internship program provides a robust support system including weekly intern office hours dedicated IT and HR support and a program team committed to your success. This ensures you have the guidance and assistance needed to thrive.
Learning Sessions
Exclusive learning sessions will further enhance your skills granting you access to Amazons cutting-edge learning platforms and the expertise of industry leaders. These structured development opportunities will prepare you for the next step in your career.
Opportunities
Upon successful completion of the internship you may be considered for a graduate role or a second internship allowing you to continue your journey with Amazon. Additionally youll enjoy a competitive monthly salary relocation support and access to a range of employee benefits.
Internship Start Dates across the year
We are hiring interns to start anytime from January through September 2025. Each month well hold 1-2 onboarding days for new hires.
BASIC QUALIFICATIONS
Currently in your penultimate or final year and working towards a university degree in IT / Computer science / Engineering or other tech fields
Eligible to complete a full-time internship of 3-6 months.
Highly proficient in both spoken and written English and Spanish (Common European Framework of Reference C1).
PREFERRED QUALIFICATIONS
Basic knowledge of at least one of the following systems networks or operating systems including concepts like deployment troubleshooting and system upgrades on client devices and/or IT infrastructure.
Familiarity with Microsoft Windows 10 and Windows Server operating systems
Strong problem-solving and analytical skills with the ability to identify process improvements and innovative solutions.
Excellent communication and teamwork skills able to collaborate effectively with others.
Demonstrated curiosity proactivity and willingness to take on challenges in an ambiguous fast-paced environment.
Experience with troubleshooting Networks (LAN/WAN)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Windows, LAN,