Logistics at full potential.At GXO, we are constantly looking for talented people at all levels who can provide the level of service our company requires. A positive work environment creates happy employees, which increases productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.What we are lookingThe successful candidate will be responsible for helping the BU Director to have seamless operations, maintain a strong and trustful customer relationship and deliver reporting to ensure client satisfaction. The role involves coordinating with internal teams (BU level and European level)What will you do on a day-to-dayOperations Control: Oversee the end-to-end operational processes, monitor daily operations in order to identify risks, develop procedures to improve productivity, ensure SLA´s signed within customer agreements and collaborate with internal teams (ops, finance, HR,…) to ensure smooth execution and increase internal coordination Reporting: Analyze KPI´s, generate reports related to operations excellence and reports to our European team (levers e.g.), prepare performance reviews per customer and provide insights through data analysisCustomer relationship management: Address customer concerns and complaints, anticipate future customer needs, identify possible up-selling opportunities and prepare customize solutions to meet expectations and improve coordination and resultsWhat you need to succeed at GXO:Operational expertiseAnalytical skills and problem - solving mindsetCustomer centric approachHigh Level of English C1Excellent written and verbal skills o Ability to influence others