Technical Support Engineer
Ebury
Málaga, Spain
Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.
Position: Technical Support Engineer - Fintech
Location: Málaga Office - Hybrid: 4 days in the office, 1 day working from home
Ebury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes.
What we offer:
1. Variety of meaningful and competitive benefits to meet your needs.
2. Competitive salary.
3. Continuous professional growth thanks to our career progression framework with regular reviews.
4. Equity process through a performance bonus.
5. Allowance to take annually paid time off as well as during local public holidays.
6. Continued personal development through training and certification.
7. Being part of a diverse technology team that cares deeply about culture and best practices, and believes in agile principles.
8. Contribute to our technical design through our open and collaborative Request For Comments (RFC) process.
9. We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects.
Why should I join Ebury?
Want to work in a high-growth environment? We are always growing. Want to build a better world? We believe in inclusion.
We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organization. At Ebury, you will find an internal group dedicated to discussing how we can build a more diverse and inclusive workplace for all people in the Technology Team, so if you're excited about this job opportunity but your background doesn't match exactly the requirements in the job description, we strongly encourage you to apply anyway. You may be just the right candidate for this or other positions we have.
What you will do:
1. Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.
2. Verify and document issues and bugs for accurate tracking and escalation.
3. Manage incidents, including communication with stakeholders and coordination with development teams.
#J-18808-Ljbffr