Dellner Wind Solutions is an industry-diverse global leader in the design and manufacture of braking, hydraulic and cooling systems for the wind energy market. We are now looking for a Key Account Manager (KAM) to strengthen our team.
Responsibilities:
* Develop and execute account strategies for key customers to achieve our growth targets. Maintain a deep understanding of each customer's business objectives and industry trends.
* Conduct thorough assessments to identify opportunities for value-added services and solutions, maximizing our product content.
* Collaborate with internal teams to tailor offerings to meet customer requirements.
* Build and nurture long-term relationships with key stakeholders. Act as a primary point of contact for the customer and a voice of the customer within the company.
* Convert opportunities and close sales to build and maintain a pipeline of repeating orders, ensuring a predictable revenue stream.
* Conduct outreach activities such as attending trade shows, conferences, and seminars, keeping up to date on trends and developments that affect all facets of the wind industry.
* Grow the portfolio of existing and new customers by developing new practices to enhance sales.
* Negotiate contracts, pricing, and terms with customers, with the support of our legal services to ensure mutually beneficial agreements that align with company goals and profitability.
* Coordinate with internal teams, including sales, marketing, project management, and engineering, to deliver seamless and exceptional service to customers.
* Collaborate with colleagues in the full Dellner Group to share sales opportunities in their and/or own business units.
* Track and analyze account performance, revenue, profitability, and projected pipeline. Identify areas for improvement and implement strategies to meet or exceed targets.
* Support after-sales support by providing customer service and managing warranties.
* Address customer concerns, issues, or escalations promptly and effectively to ensure timely resolution and customer satisfaction.
* Contribute to the implementation of a long-term sales strategy for the Company's products and solutions.
* Make decisions regarding the company's operations in different markets and represent the company on national and international forums, as specified by the Management, including contacts with wind industry organizations and media.
Qualifications:
* Excellent negotiation skills with a successful ability to negotiate sales.
* Confident and competent decision maker, with analytical skills and a commercial mindset to ensure appropriate business decisions are taken.
* Strategic thinking and problem-solving abilities.
* Proficiency in CRM software and sales tools.
* Exceptional interpersonal, relationship-building, and communication skills.
* Knowledge of the industry.
* Ability to manage own time and workload, self-motivated and disciplined to meet deadlines.
* Ability to work in an international environment with fluent English.
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