Job Title: Customer Success Manager 1
We are looking for a talented and passionate Customer Success Manager to join our team at Deel. As the face and voice of Deel for our clients, you will be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.
Responsibilities:
Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments.
Risk: Identify and flag risks that will lead to customer churn.
Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders. Responsible for providing a high-quality experience to our customers on a day-to-day basis. Coordinate with internal stakeholders to ensure timely response and completion of customer requests. Drive adoption of platform features that will lead to a better customer experience and better retention.
Qualifications:
You have a minimum of 2+ years of relevant work experience, including client-facing experience as a CSM or as an Account Manager. Have previous experience in at least one of the following: fast-growth startup, scale-up, in HR-Tech or SaaS. A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them. Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
Total Rewards:
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you'll enjoy: Provided computer equipment tailored to your role. Stock grant opportunities dependent on your role, employment status and location. Additional perks and benefits based on your employment status and country. The flexibility of remote work, including WeWork access where available.
Equal Opportunity Employer:
We are an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.