Empresas: Six Senses Ibiza
As Bell&Door Supervisor, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.?
In this role, I will assist and assume responsibility on the efficient operation of the Front of House department to provide exceptional products and services within brand operating standards.?
Duties and Responsibilities
In this role, I will assist and assume responsibility on the efficient operation of the Front of House department to provide exceptional products and services within brand operating standards.?
I will work, in partnership with other departments, to ensure guests needs are determined, met and oversee the overall smooth operation of guest arrivals.?
I will perform the following relevant tasks for this role:?
* To review daily next days arrivals and departures to ensure seamless and anticipatory operations.
* To strategically arrange the on-shift Bell&Door Team with the sole purpose of ensuring a seamless operation that provides an anticipatory and ultra-luxurious service.
* Training Bell&Door Team with LQA, Forbes and Six Senses standards.
* To constantly provide positive feedback to the team with the sole purpose of reinforcing positive work habits and/or performances.
* To monitor all transfers through platform.
* To ensure cleanliness and maintenance of buggy(s) and/or vehicle(s) assigned to the department, verifying status on a daily basis and using the right tools and equipment.
* To contribute with relevant information from suite guests to maintain a highly nurtured VIP recognition program.
* To share this relevant information with the corresponding area of Operations in order to display it in the Daily What´s Up Report.
* To input this relevant information into the PMS, by nurturing it and then maintaining an updated guest history accessible for future stays.
* To handle guest complaints, suggestions and/or compliments, to log and report them appropriately in the system, to take prompt and effective action and to follow up until its closure.
* To anticipate guest´s needs, identifying service trends and gaps, to provide seamless experience.
* To upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
* To be honest, fair and with high sense of responsibility and organization.
* To maintain, at all times, an ultra-luxurious behavior.
* To strictly adhere to LQA and Forbes standards and ensure the Bell/Door team accomplish them.
* To use multiple platforms, including our Six Senses App, at the same time while managing various pieces of information.
* To be flexible in own schedule between mornings, evenings and/or night shifts, including weekdays, weekends, festive days and/or any other as per operational needs.
* To perform any additional tasks given by Front of House Manager or above in the organization.
Qualification
To execute the position of Bell&Door Supervisor, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following:
* Possess a minimum of two years total experience in similar hotel operational role.
* In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
* I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence.
* Technical skills include Advanced MS Office Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
* Fluent in English and Spanish is a plus.
* Valid Spanish Work Permit or European Union citizenship is required for this role.
* Spanish driving license is mandatory.
The above is intended to provide an overview of the role and responsibilities for a Bell&Door Supervisor at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.
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