We are a place where inspiration meets innovation and where we empower people to redefine the future.
Welcome to a place where your talent is the missing piece to complete our vision of a brighter, digitally driven tomorrow.
We are looking for a Regional Business Intelligence Director MLH Region, in Madrid.
Other responsibilities include:
Adopt and implement global process, tools, metrics and reports within the BI teams of the MLH region.
Create and manage specific reports to monitor regional performance.
Collaborate with the teams within to develop and fulfill reporting requirements.
Ensure data accuracy and integrity in all reports and analyses.
Stay updated with the latest trends and best practices in Business Intelligence and data analytics.
What are we looking for?
Minimum of 10 years of experience in Business Intelligence areas.
Proficiency in Power BI and Azure/SQL skills.
Six Sigma certification is desirable.
Predictive analytics and Artificial Intelligence knowledge is desirable.
Strong knowledge of Statistics.
Demonstrated experience in the BPO sector and contact center, particularly in areas such as Workforce Management, Quality Assurance, and Human Resources
High level of English
What do we offer?
We are committed to equal opportunities for men and women. In the same way, our offered positions can be developed by people with disabilities.
Teleperformance España S.A., acting as data controller and as data processor for other companies in the Group, will process your personal data for the correct management of your selection process. You can exercise your rights by writing to privacy@teleperformance.com or communicate it through our website. You can obtain more information by consulting our candidate privacy policy here.