Technical Support Advisor (Swedish-speaking) High Tech Industry
Location: Malaga
Salary OTE 24.000 euro/annually
Working hours: 09:00-18:00 Monday-Friday
Starting date: ASAP
Relocation:
-Flight expenses reimbursement 500
-Assistance in finding accomodation
Job Description
Experience the power of a game-changing career
Are you looking for whats next? Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.
If youre looking to grow and be inspired, as a Technical Support Advisor I in Malaga (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.
Career growth and personal development
This is a great opportunity to experience the power of whats next and develop friends for life at the same time. Well give you all the training, cutting-edge technologies, and the continuing support youll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet.
As Technical Support Advisor I on our team, you will:
- Be the first contact point for customers with technical support issues and questions on their products
- Be responsible for problem solving customer issues, answering questions, and providing solutions regarding installation, operation, configuration, customization, performance, and usage of assigned products
- Analyze the issue if any, identify the cause, recommend a solution and document the problem.
- Provide known fixes and workarounds for problems, if available; Resolve non-defect problems
- Search knowledgebase, online self-services and product documentation for known software defects and eliminate these as possible issues
- Escalate unresolved problems
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are bilingual or proficient in Swedish plus fluent in English
- Have 1-2 years experience in previous technical support roles
- First-rate interpersonal phone skills, etiquette and work ethic
- Ability to work under pressure with calmness and composure
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures, strong attention to detail, and be able to keep organized notes
- Proficiency in Windows/Linux OS
- Networking Troubleshooting Knowledge
- Basic Virtualization Knowledge
Apply to: madicken.noren@cbtalents.org