Services_EMEA-E484
Service Project & Customer Support Engineer - Full Time - Burgos, Spain
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
Join our Services Team in Burgos (Spain) as Services Project & Customer Support Engineer to help us take the Services Team to the next level.
Your main tasks and responsibilities:
* Development of technical and quality requisitions included in the Services opportunities and orders placed in our Burgos factory.
* Redesign of products already delivered that require specific changes according to the new duty conditions of the installation.
* Design of technical solutions for the equipment according to the client's requirements.
* Definition of the bill of material of Services orders.
* Launch for manufacturing of all the parts defined in the above-mentioned scope.
* Follow-up of Services orders to be executed in our Burgos Factory.
* Follow-up of possible issues during manufacturing that require further changes and/or upgrades of our products.
* Technical check of Services pump quotes and orders.
* Engineering support for pump retrofit opportunities.
* Communication with the Sales and Tendering Services staff.
* Communication with our customers to define and/or suggest the right scopes.
* Communication with other Sulzer factories and/or Sulzer service centres and suppliers.
* Sales and Tendering back office when necessary.
To succeed in this role, you will need:
* Rigorous, enthusiastic, and collaborative person.
* Good knowledge of mechanics.
* Knowledge of rotating machines and their operating principles.
* Communication skills for dialogue with customers, suppliers, and other colleagues in the workplace and the Company.
* Flexibility in high workload situations.
* Ability to analyse under pressure.
* Availability to travel sporadically to industrial plants in Spain and outside of Spain, as well as to our supplier network’s facilities.
* Advanced management of Office applications.
* Ability to use 2D and 3D CAD/CAM software like AutoCAD, Siemens NX, Solid Works and/or Catia.
* High level of spoken and written English language.
* Written and spoken French will also be valuable.
What we offer you:
* A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives.
* Restaurant tickets.
* Permanent contract.
* Accident insurance.
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA. #J-18808-Ljbffr