Customer Service for Toll Roads (Dutch Speaker)
EUR 30.000 - 50.000
Lisbon is a vibrant city with a rich cultural history! You will be surrounded by friendly people living good vibes and a happy-go-lucky urban life. Is a warm climate all year what you are looking for? Live the sunny beach life next to the Atlantic and have a look at this opportunity!
Your responsibilities and impact as a Customer Service Agent in Lisbon will be:
* Offering dedicated customer support services to assist users with account inquiries, technical support, and other related issues through the following channels: Phone, email, chat, and social media.
* Providing the best possible answers and solutions to questions and concerns from customers via phone, email, or social media.
* Delivering calm and resourceful troubleshooting for customer queries regarding service disruptions.
* Being in contact with other departments and redirecting related cases and issues to the appropriate departments.
Skills, qualifications, and interests you need to succeed in this role:
* Speak a native level of Dutch and at least a B2 level of English.
* Understand the value and impact that a good customer experience can create.
* Be an attentive listener, comfortable and skillful at communicating with people.
* Enjoy being energetic, innovative, and working proactively at a fast pace.
* Get excited about intercultural communication and the expatriate lifestyle.
* Be living in or willing to relocate to Lisbon for an international career and life experience.
What’s in it for you?
* Type of Contract: A fixed-term contract (6-12 months) renewable.
* Working Hours: 8-5 PM from Monday to Friday.
* Training: Intensive training provided to kick-start your career.
* Salary Conditions: Two options available:
* Including free accommodation (shared flat, all bills included): 1.040€ gross/month.
* (*) Compensation during training period if successful (1-4 weeks depending on the project): nearly fully paid.
Relocation Package for International Candidates:
* Reimbursement of initial flight expenses after 3 months.
* Assistance with paperwork, opening a bank account, etc. upon arrival.
* Private health insurance after 6 months of contract, in addition to standard insurance.
* Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
* Portuguese public holidays and 22 days of paid holidays.
What should you expect from living in Lisbon?
* A colorful city view and a rich cultural history.
* Pros of living in a European capital on a budget.
* Delicious Portuguese cuisine and famous cafe culture.
* Friendly people, good vibes, and a happy-go-lucky urban life.
* Warm climate all year and a sunny beach life next to the Atlantic.
* A large English-speaking local community and international environment.
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation, and social integration. Your prospective new employer is a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities? Because they are looking for you!
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