Job Title : Technical Support Advisor (C2 Portuguese B2 English)
Location : A Corua Spain / Remote (within Spain)
Work Schedule : 39 hours per week Monday to Friday rotative shifts between 9:00 AM 9:00 PM
Salary : 23500 per annum up to 6000 in bonuses
Documents Accepted :
* Spanish Residence Card
* EU ID
Job Description:
We are looking for a dynamic and customerfocused Technical Support Advisor to join our team. This role offers an exciting opportunity to work in a fastpaced multinational environment. You will provide technical support to customers in Portuguese and English ensuring their issues are resolved effectively and efficiently. The ideal candidate will have excellent problemsolving skills a passion for helping others and the ability to work in a teamoriented setting.
Key Responsibilities:
* Provide technical assistance to customers via phone email and chat in Portuguese (C2 level) and English (B2 level).
* Troubleshoot and resolve technical issues related to products or services ensuring customer satisfaction.
* Document customer interactions and technical resolutions in the CRM system.
* Follow standard procedures for the escalation of unresolved issues to higherlevel support.
* Maintain uptodate knowledge of products services and processes to offer timely and accurate information to customers.
* Collaborate with other departments to ensure a smooth customer experience.
* Participate in training sessions and team meetings to improve product knowledge and skills.
Requirements:
* Fluency in Portuguese (C2 level) and English (B2 level) .
* Previous experience in a technical support or customer service role is preferred but not essential.
* Strong problemsolving and analytical skills.
* Excellent communication skills both written and verbal.
* Ability to work in a fastpaced and customerfocused environment.
* Ability to work in rotative shifts 9 AM 9 PM).
* Eligibility to work in Spain (Spanish Residence Card or EU ID).
Relocation Assistance:
* Flight expenses reimbursement up to 500.
* Assistance with finding accommodation to help you settle into your new role in Spain.
Benefits:
* Competitive salary with the potential to earn up to 6000 in annual bonuses.
* A vibrant and supportive team environment.
* Opportunities for career growth within the company.
* Full training and onboarding to help you succeed in your role.
* Worklife balance with a structured work schedule.
If you have a passion for technology and customer service and youre ready to join a growing company apply now to become part of our team!
Documents Required :
* Spanish Residence Card or EU ID
We look forward to hearing from you!