Job Number 25010407
Job Category Rooms & Guest Services Operations
Location W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840
Schedule Full Time
Located Remotely? N
Position Type Management
About The Property
The W Ibiza is located in Santa Eulalia, which is a short drive from Ibiza city’s popular high-end entertainment zone. The hotel offers 162 rooms and suites and features extensive F&B facilities with a signature restaurant, all-day café with direct access from the boulevard, W Lounge, Wet deck, Beach Club, and Rooftop Destination Bar, as well as Away Spa.
About The Brand
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
Job Summary
Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing, and evaluating the quality of the property’s rooms. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees.
CANDIDATE PROFILE
Education And Experience
* 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
* OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Leading Rooms Team (Front Office, Spa, Housekeeping)
* Champions the brand’s service vision for product and service delivery.
* Communicates a clear and consistent message regarding departmental goals.
* Monitors and promotes room rates, specials, and promotions at the residence.
Coordinating with Engineering team
* Coordinates day-to-day maintenance works with the engineering team.
* Prepares, in coordination with the Director of Engineering, the winter preventive maintenance plan.
Managing Profitability
* Analyzes service issues and identifies trends.
* Works with Rooms team to develop an operational strategy aligned with the brand’s business strategy.
* Reviews and audits expenses.
Managing Revenue Goals
* Monitors Rooms operations sales performance against budget.
* Reviews reports and financial statements to determine Rooms operations performance against budget.
* Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
Ensuring and Providing Exceptional Customer Service
* Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
* Delivers excellent customer service throughout the customer experience.
* Coordinates and communicates event details both verbally and in writing to the customer and property operations.
Managing and Conducting Human Resources Activities
* Interviews and hires employees.
* Ensures employees are treated fairly and equitably.
* Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
MANAGEMENT COMPETENCIES
Leadership
* Adaptability – Develops strategies and identifies resources to implement and manage change.
* Communication - Actively listens and uses appropriate communication styles.
* Problem Solving and Decision Making - Models and sets expectations for solving complex problems.
Building Relationships
* Coworker Relationships - Develops and uses collaborative relationships.
* Customer Relationships - Develops and sustains relationships based on an understanding of customer needs.
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