The Technical Support Officer will be the first point of contact for customers requesting technical service. This role will be responsible for receiving customer incidents, logging them into the incident management system, and providing remote solutions whenever possible.Job ResponsibilitiesProvide remote technical support to customers.Register incidents.Escalate cases to the appropriate service departmentManage the logistics of technical service shipments.Remote serviceRepair quotationsQuotations follow-upRelease of service orders for repair executionPicking devices under repair (shipment to customer)InvoicingSpare parts order processingJob competencesResults orientationAdaptability and openness to changeAbility to learn and developCross-functional collaborationIntegrity and professional ethicsOwnership and accountabilityAnalytical thinkingEffective time managementQualifications RequirementsEngineering studies related to electronicsNative-level proficiency in Spanish and CatalanEnglish at B2-C1 level