Logistics at full potential. At GXO, we are constantly looking for talented people at all levels who can provide the level of service our company requires. A positive work environment creates happy employees, which increases productivity and dedication. On our team, you''ll have the support to excel at work and the resources to build a career you can be proud of. What we are looking The successful candidate will be responsible for helping the BU Director to have seamless operations, maintain a strong and trustful customer relationship and deliver reporting to ensure client satisfaction. The role involves coordinating with internal teams (BU level and European level) What will you do on a day to day Operations Control: Oversee the end to end operational processes, monitor daily operations in order to identify risks, develop procedures to improve productivity, ensure SLAs signed within customer agreements and collaborate with internal teams (ops, finance, HR,) to ensure smooth execution and increase internal coordination Reporting: Analyze KPIs, generate reports related to operations excellence and reports to our European team (levers e.g.), prepare performance reviews per customer and provide insights through data analysis Customer relationship management: Address customer concerns and complaints, anticipate future customer needs, identify possible up selling opportunities and prepare customize solutions to meet expectations and improve coordination and results What you need to succeed at GXO: Operational expertise Analytical skills and problem solving mindset Customer centric approach High Level of English C1 Excellent written and verbal skills o Ability to influence others