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Departament and Project description:
Schneider Electric is obsessed about improving the customer journey and their experience with us and, as a consequence, we have decided to move from a fragmented digital experience to an end-to-end digital experience that makes easier the interaction of our customers with us.
The Digital Customer Experience department aim to accelerate Schneider Electric’s mission of driving profitable growth and elevating our brand power. We are committed to delivering a seamless, unified, and hyper-personalized business-driven web and mobile journey. This transformation will empower our customers, prospects, talents, and shareholders, while enabling us to operate the Web as a Business strategic transformation and establish the Web as the Digital Twin of Schneider Electric’s activities.
To drive this transformation successfully, Digital Customer experience team lead transversally from the Digital side the following 8 streams: Web, mySchneider, Mobile, Product ecosystem, Search, Digital Analytics, Unified commerce and Ecommerce/Marketplaces.