This position will be responsible for:
* Supporting all departmental software applications and resolving issues
* Ticket review through the County ticketing system.
* Assisting higher level staff in the acquisition and distribution of computer hardware and software solutions, contract vendors, research, and gathering product information
* Designing, analyzing, implementing, and providing ongoing maintenance of Operating System (OS) images, application packages, and software updates through Intune and SCCM
* Supporting enterprise hardware from Dell and HP and Desktops/ laptops and Tablets from HP, Dell, and Microsoft
* Implementing enterprise security best practices including encryption, implicit & explicit permissions, multi-factor authentication, auditing and digital forensics, data retention, including zero-touch, as well as patching
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
In addition, to the minimum qualifications, the ideal candidate will possess extensive professional work experience and/or knowledge in the following competencies:
Technical Knowledge | Technical Experience
o Basic understanding and applying scripting languages, such as PowerShell
o Understanding and application of Full Disk Encryption solutions
o Utilizing Active Directory Domain Services
o Preparing and maintaining documentation of department processes, procedures, and reports
o Utilizing Group Policies for administration of operating systems, applications, and user settings
o Installing and providing support for Mobile Device Management (MDM) solutions, through Intune, Apple DEP, and MobileIron
o Supporting teleworkers and mobile offices in the field including remote Internet connectivity solutions such as VPN
o Working with virtualization, cloud, and converged technologies, including VMWare
o Working closely with Microsoft cloud services from 0365 and Azure virtualization
o Understanding and application of VPN and RDP solutions
o Designing and implementing audio/video conferencing systems Managing the Change Control Process across various technologies
o Managing complex automated Asset management solutions
o Having expertise related to Microsoft Windows 10 operating system
o Being experienced working with high performance platforms and managing/designing/maintaining advanced technologies
Problem Solving /Analytical Skills
o Identifying and resolving technical issues and problems by researching possible solutions Identifying opportunities for continued system improvements
o Providing professional support for hardware/software-related projects Test new software and reproduce reported bugs in the UAT environment Investigating, analyzing, and resolving network-related problems
Relationship Building | Interpersonal Skills
o Working with other public and private sector Agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
o Coordinating with vendors to acquire and implement technologies and resolve complex technical issues
Verbal and Written Communication Skills
o Clearly conveying information technology concepts and terminology with both technical and non-technical staff at all levels within and outside the agency
o Producing clear and concise written documents, reports, correspondence, and briefs
o Responding quickly, courteously, and proficiently to customer service requests
o Soliciting feedback and adjusting customer requests to fit into business improvement
o Preparing and maintaining documentation of department processes and procedures
o Generating consensus and collaborative relationships to bring about efficient and effective outcomes
o Providing detailed documentation related to technological solutions and systems supported
Customer Service
o Working with other public and private agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
o Generating consensus and collaborative relationships to bring about efficient and effective outcomes
o Establishing and maintaining positive and effective working relationships with peers, supervisors, and managers
o Responding quickly, courteously, and proficiently to customer service requests
o Soliciting feedback and adjust customer requests to fit into business improvements
MINIMUM QUALIFICATIONS
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