Are you looking to be part of a forward-thinking company that values innovation, teamwork, and personal growth? Our client is a well-established global player known for delivering exceptional customer experiences and cutting-edge solutions. We are on the lookout for a talented and motivated individual to join our dynamic team in Barcelona. If you are passionate about workforce management and thrive in a fast-paced, multicultural environment, this is your opportunity to shine!LanguagesFull Proficency in English Main ResponsibilitiesMonitor real-time metrics (attendance schedule adherence, average handle time, etc.)Communicate challenges to Operations leadersGenerate and evaluate reports on shrinkage, adherence, and attendance to optimize performanceContinuously seek opportunities to refine processes and increase effectivenessIdentify trends and propose improvements to enhance operational efficiencyCore Skills/ExperienceAt least 2 years in a call center environmentStrong communication skills in English, C1 level is requiredUnderstanding WFM principles, including scheduling, staffing projections, service level tracking, and performance metrics is preferredProficiency in Google Suite (Sheets, Slides) and Microsoft Office (Excel, Word)Familiarity with local labor laws related to scheduling and workforce management is a plusWhat's on offerCompetitive SalaryPrivate health insurance after the probation period Daily meal allowance from day oneCareer development opportunities within an expanding international organizationExclusive discounts on gym memberships, restaurants, beauty services, and moreA vibrant and international atmosphere, complete with leisure spaces featuring PlayStation, table tennis, and more.Our recruitment processStep 1: Interview with one of our recruitersStep 2: Interview with HRStep 3: English testStep 4: Interview with the Hiring ManagerStep 5: Final call