A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.
Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll absolutely love it at Booksy.
The people you’ll like to work with and things you'll enjoy impacting:
As a Customer Support Advisor your objective will be to support our B2B customers through chats, calls and emails ensuring satisfaction in every interaction, addressing their requests and resolving their queries within the established deadlines. Also keep records of customer interactions, queries and concerns through our CRM (Salesforce) and track open conversations to closure.
Requirements:
Essentially, to ensure you succeed in this role you’re going to need…
* Experience in customer support, customer service or similar roles.
* You are customer-oriented, can understand the problem, and find an appropriate and quick solution.
* You are organized and responsible, enabling you to meet established response times.
* Positive and proactive attitude, commitment, and ownership of work. Team player.
* Familiarity with metrics and customer service tools such as Salesforce and Zowie.
* At a minimum we require conversational level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.
Benefits:
* We are proud to be a globally distributed team and have the possibility to work remotely, but we also like to share and work together with our colleagues in the Granada office.
* Wellness platform where you can redeem coupons at Zalando, Amazon, Decathlon, etc.
* Booksy benefit €50 per month to use on services in our app.
* Platform to improve your English level.
* Psychologist available 2 times per week in English.
* Flexible remuneration: Income tax savings to be used on restaurant card, transport, health insurance, childcare, training and discounts on other benefits.
* Medical and dental insurance paid by Booksy.
* Your day birthday off.
Sounds interesting? Apply by completing the recruitment form :) We're waiting for you!
***please add your CV in English***
Our Diversity and Inclusion Commitment:
We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.
~ Booksy Team
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