Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Company Overview:
Join Thermo Fisher Scientific Inc. and be part of a team that values your contribution to groundbreaking advancements in cancer research, environmental protection, and food safety. Your role will not only make a tangible difference in the world but also foster your professional growth and career aspirations.
Responsibilities:
* Lead and guide a team of Technical Application Support Scientists to achieve strong performance and career development.
* Boost customer experience and drive business growth to attain revenue targets.
* Encourage and empower your team to excel in customer happiness and business objectives.
* Develop and implement the long-term vision and strategy for the Services and Support Team.
* Manage workload and schedules to meet goals and optimize resources.
* Report on performance metrics and provide variance analysis.
* Ensure effective communication within the team and across the company.
* Resolve customer issues and complaints.
* Ensure compliance with standard operating procedures.
* Lead projects to successful implementation.
* Transform customer experience through new support tools and processes.
* Actively drive growth and stimulate new business.
* Recruit, retain, and develop talent.
* Establish annual priorities and goals for the team.
* Implement process improvements to improve service and support.
* Maintain relationships with international contacts.
* Collaborate with other functional groups to ensure smooth operations.
Requirements:
* Education: BA/BS or equivalent experience required; advanced degree or equivalent experience in life sciences preferred.
* Experience: 5+ years in a similar field; 0-5 years of leadership experience.
* Strong numerical reasoning, scientific proficiency, and technical support experience.
* Outstanding communication and interpersonal skills, with the ability to successfully engage with customers, colleagues, and partners at all levels.
* Proficient in Microsoft Office and capable of clear, concise communication.
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