As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.What’s the Job?Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Club InterContinental Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.A little taste of your day-to-dayEvery day is different, but you’ll mostly be:Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements.Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner.Keeping close contact with guests for feedback, complaints, and compliments – and following it up.Managing, recording, and resolving guest or customer complaints promptly.Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office.What we need from youExcellent verbal and written communication skills in both English and SpanishAbility to deal with difficult interactions and work under pressure.Managerial experience working in a customer service function.A passion for delivering an exceptional level of guest service.What you can expect from usCompetitive salary.Discounted international room rates.Employee recognition programmes.Training programmes and access to IHG’s training tool.Meals whilst on duty.Uniform and laundry service.At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?