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The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.
He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo.
Activities include accepting and processing of incoming orders, answering questions, solving problems and customer complaints on orders, so that the customer satisfaction and continuity of the relationship are guaranteed.
The Customer Service Representative role is located within the Customer Service department of an OpCo. The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints.
The product portfolio, the number of different products / formulations and the geographical scope (countries / regions served) of the OpCo define the complexity of the role of Customer Service Representative.
At level IV and V, the role of the Customer Service Representative may include team leader / supervisory responsibilities for levels below, planning, coordinating and supervising the activities in the Customer Services team.
Job Description:
* Sales and Sales Support: Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication.
* Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times.
* (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales.
* Order processing and data management: Handles incoming orders, in order to realize a timely and proper delivery of orders to customers.
* Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information.
* Customer relationship management: Manages records and handles all customer requests and incoming orders in line with company policies and procedures.
* Customer satisfaction: Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence.
* Continuous improvement: Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.
* Communication / coordination: Communicates with clients and informing them about solutions to problems / complaints.
Our organisation:
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry.
Equal Opportunity Employer:
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Food and Beverage Manufacturing
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