(TM-261) Customer Service Representative Temporary
Madrid
EUR 30.000 - 50.000
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
The overall responsibility of a member in the Customer Service employee is to provide excellent service to our external and internal customers. The employee shall ensure that all aspects of the customer service function are delivered, developed and monitored to meet the growth, scale and changing needs of all product services to our customers.
REPORT TO
Customer Service Supervisor / Customer Care Coordinator.
MAIN FUNCTIONS
* Order register, handling and follow up.
* Solve customer issues fast and accurately.
* System control according to duties.
* Support Sales and Marketing.
* Warehouse and transportation error follow up.
* Be prepared to back-up / join and work in all flows within the department.
* Returns and credits handling.
* Complaints and recalls handling.
* Maintain good product knowledge of J&J; OneMD products.
* Respect and work according to and within the J&J; Business Conduct policy, SOX and the J&J; Credo.
* Diligently fulfill compliance program-related activities and actively participate in relevant meetings.
* Know and follow all laws and policies.
Qualifications
ESSENTIAL REQUIREMENTS
* Customer focus for both internal and external customers. Ability to develop close relationships with customers and colleagues at all levels.
* Collaboration and Teaming - The ability to work well across functions and groups.
* Well organized with attention to details.
* High integrity, being trustworthy and ethical.
* Have a sense of urgency.
ACADEMIC BACKGROUND AND KNOWLEDGE
* University degree preferred.
* Native in Spanish and high level of English are mandatory.
EXPERIENCE
* 0 - 2 years’ experience as a customer service employee or similar position.
* Good skills in Business Systems (i.e. SAP/ JDE 8.12 or similar).
* Good general computer skills and knowledge of Microsoft Office, especially advanced level of Excel.
* Financial awareness / good numeracy skills.
* Integrity and Credo-based Actions - The ability to build trust.
DESIRABLE REQUIREMENTS
* Build and grow close customer contacts in daily work.
* Close cooperation and alignment with Warehouse/Logistics, Sales and Marketing, Supply Chain Demand planners, Customer Solutions, Finance, Compliance board, Bids & Tender, Regulatory Officer, External suppliers.
COMPETENCIES
* Connect
* Shape
* Lead
* Deliver
* Living our Credo
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Primary Location: Spain-Community of Madrid-Madrid-
Organization: Johnson & Johnson, S.A. (8500)
Job Function: Operations
Requisition ID: 2206068205W
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