We are hiring in Boho Club: Night Auditor/Receptionist
Key Requirements:
1. Education: Finance / Customer Service / Front Office / Hospitality
2. Experience: Not necessary, at least 1 year
3. Opera Cloud
4. Languages:
1. English: Professional level
2. Spanish: Professional level
3. Other languages (French, Deutsch, Russian, Arabic will be a plus)
Responsibilities:
1. Welcome and greet guests by providing friendly, efficient, and courteous service
2. Perform check-in, check-out, and payment transactions
3. Answer phone calls and forward incoming calls
4. Receive, sort, and distribute mail/daily deliveries
5. Manage complaints, arrival, departure, and rest functions
6. Provide information to guests about facilities, events, and services
7. Maintain a high level of personal hygiene and appearance
8. Ensure the reception area is neat and presentable, with all necessary stationery and materials (e.g., pens, forms, and brochures)
9. Direct visitors to the appropriate person and office
10. Provide basic and accurate information in person and by phone/email
11. Maintain office security by following security procedures and controlling access through the reception desk (monitor logbook, issue visitor passes)
12. Order receiving supplies and maintain a stock inventory
13. Update calendars and schedule meetings
14. Arrange travel and accommodation, and prepare vouchers
15. Maintain up-to-date records of expenses and office costs
16. Perform other administrative receptionist duties such as filing, photocopying, and transcribing
Your Main Qualifications/Skills:
1. Enthusiastic with a friendly personality
2. Proven experience as a Front Office Receptionist or similar role, ideally in a 5* resort or hotel environment
3. Proficiency in Microsoft Office
4. Customer service and professional attitude and appearance
5. Solid written and verbal communication skills
6. Ability to be resourceful and proactive when issues arise
7. Excellent organizational skills
8. Multitasking and time-management skills, with the ability to prioritize tasks
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