Azienda
Elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work. Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.
Responsabilità
1. Provide leadership and direction within the IT Support Services function.
2. Manage, lead and supervise the Support Services function and team within a particular office and region.
3. Develop, provide, manage and revise Technology services, standard procedures practices and support in the areas of Service Delivery, Operations, Security, Applications and Project deployment.
4. Develop and maintain relationships with key stakeholders, user forums, practice areas, business support functions as may be assigned or as may be appropriate within a particular office and region boundaries.
5. Promote practice standards based on ITIL.
6. Manage and maintain equipment inventory records via serial number, user and location.
7. Independently ensure that all computers within the local office are fully compliant with the Firm's standards.
8. Coordinate the provision of other Technology services, standard procedures, practice and support in the area of Service Delivery, Operations, Security, Applications and Project deployment within a local office and region.
Competenze ed esperienza
1. Bachelor's degree in Computer Science or Business Administration is strongly preferred.
2. 5+ years of progressively responsible work experience within a legal or other professional service organization.
3. Experience in managing automated information systems including strategic planning, analyzing complex issues and difficult systems problems.
4. Excellent problem solving and troubleshooting skills with the ability to think "outside the box".
5. Must have excellent communications skills, customer service skills, follow-up skills and organizational skills.
Completa l'offerta
This is an onsite role based in our Tampa office, with potential for travel. This role reports to the Senior Manager, Technology Support. 2 days of smart working per month.
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