PLEASE, IF YOU DO NOT MEET THE REQUIREMENTS, DON'T APPLY.
Company Description
Founded in the year 2009 by Manuel De la Garza, Mayan Luxury Group S.L. consists of 3 Divisions: Mayan Spas, Mayan Cosmetics with the brand L'âme Maya Paris and Spa Academy by Manuel De la Garza.
JOB DESCRIPTION
The Spa Academy Manager will be responsible for supervising, managing and directing all activities related to the training of students, ensuring that the quality standards of the programs are maintained, as well as guaranteeing the satisfaction of both students and the team. The role is key in the interaction with the different internal departments and, above all, attracting potential students (leads) and closing their incorporations to the Academy, always in line with the vision and mission of the company.
This position reports directly to the CEO of Mayan Luxury Group, leaders in the Spa market.
Main responsibilities
1. Relationship with Management and Operational Supervision:
• Academic management: Develop, implement and supervise academic programs and teaching methodologies, ensuring they align with sector trends and market needs.
• Quality control: Ensure that all courses and programs are carried out in accordance with established quality standards, both in technical and pedagogical aspects.
• Planning and budget: Collaborate with the operations and administration departments to establish the academy's budget and ensure compliance with financial objectives.
• Performance evaluation: Monitor the performance of teaching staff, providing feedback and ongoing training.
2. Relationship with Students:
• Student experience management: Ensure that students receive quality training in a welcoming and professional environment.
• Monitoring and personalized attention: Together with the Academy Head Teacher, provide support to students, resolving doubts about the academic content, practices, and other aspects of the course. Maintain an effective evaluation and feedback system.
• Development of support programs: Create and manage additional programs (workshops, talks, masterclasses, etc.) that improve the experience and results of the students.
3. Relationship with Leads / Student Recruitment:
• Lead generation: Collaborate closely with the Marketing department to develop effective strategies to attract new students interested in the academy's programs.
• Advice and closing of registrations: Guide leads (possible candidates) through the decision-making process, providing detailed information about the programs and answering questions to close their registration.
• Lead generation tracking: Establish processes to maintain an ongoing relationship with leads and convert them into students, ensuring a personalized approach to communication.
4. Relationship with the CEO:
• Reporting results and goals: Regularly report to the CEO on the progress of academic programs, student performance, and achievement of strategic objectives.
• Strategy and development: Collaborate in the development and implementation of strategies for academic growth, program expansion and continuous improvement of educational quality.
• Key decision making: Collaboration and continuous communication with the CEO in making decisions related to the direction of the academy, the budget and possible collaborations or alliances.
5. Relationship with Marketing, Operations and Administration:
• Marketing: Collaborate in the creation of promotional campaigns to attract new students. Ensure marketing materials accurately reflect academic programs.
• Operations: Coordinate with the operations team to ensure that the academy facilities are always in optimal condition for teaching, managing class schedules, availability of equipment and resources.
• Administration: Collaborate with the administrative team in managing enrollment, payments, schedules and student records. Ensure that administrative processes are efficient and that student information is always up to date.
POSITION REQUIREMENTS
• Academic Training: Higher training related to Educational Management, Spa and Wellness or related areas with a Commercial/Sales profile. Training in team and project management will be valued.
• Experience: Minimum 2 years of experience in a similar position within the Educational sector or in the management of Wellness training centers. Experience working with multidisciplinary teams, Spa Manager, or Trainers
• Skills:
- Advanced level of English ESSENTIAL
- Leadership and team management skills.
- Excellent communication skills, both internal and external.
- Ability to make strategic and operational decisions.
- Management of relationships with clients and students, oriented to service and satisfaction.
- Knowledge in managing online and in-person learning platforms.
- Mastery of technological tools and management software
- Able to work as a team but also by themselves
• Attitudes:
- Passion for continuous training and professional development.
- Proactive, flexible and results-oriented attitude.
- Empathy, commitment and vocation for service.