Helpdesk Agent French+English based in Tenerife
Do you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!
We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.
Responsibilities
* Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities.
* Identify, evaluate and prioritize customer problems and complaints.
* Analyze customer problems and formulate plans of resolution.
* Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
* Evaluate new services, processes and technologies introduced at the helpdesk.
* Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
* Work with departmental staff to promote, develop, and maintain strong customer service values.
* Escalate unresolved issues to support leads, designated (Client) service group.
Requirements
* Mandatory languages (fluent): Main language (French) + English. Valuable: upper intermediate Spanish.
* Basic PC Skills.
* Good communication skills.
* Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
* Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.
* Basic understanding of the principles, theories, and practices of group dynamics and/or team development.
* Basic Business Development: Results Focused, Initiative.
* Customer-oriented.
We offer:
* Contract through temporary agency and wide possibilities of job stability.
* Full day of 40h per week from Monday to Sunday (5 working days).
* Good work environment and development in a multicultural and dynamic environment.
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