Join us at MBGSM, an agile and pioneering company.
We're seeking individuals who share our corporate values and are motivated to grow in an international environment, working across various areas of the company.
Key Responsibilities:
* Handling client and supplier calls (average 20 calls per day)
* Transferring calls to an automatic satisfaction survey (target: 50%+ satisfaction rate of 4.5/5)
* Responding to client and supplier queries via email
* Managing issues originating from AP/AR and MPC (via email, phone, e-Ticketing)
* Registering and following up on received calls through FOP within 48 hours
* Resolving rejected invoices within 24 hours
* Analyzing client and supplier accounts in SAP
* Registering and handling dunning letters/legal cases received from vendors
* Executing dunning procedures in SAP for customers/outbound calls for unpaid debts
* Contacting top ten management and vendors for account statements
* Performing duties on holidays when required and approved by the TL beforehand
Requirements:
* Bachelor's degree in Business Administration or Accounting
* Fluent English for business is mandatory
* Italian is required; another European language is a plus
Competencies:
* Excellent communication skills
* Problem-solving and critical thinking skills
* Strong collaboration skills with proven ability to work cross-functionally to meet shared goals
* Exceptional interpersonal skills
* High-quality performance aspiration
* Ability to work under pressure and manage stress
* Proactive nature and flexibility
* Persuasive and determined individual with negotiation skills and high energy level
* Methodical and organized approach
* Attention to detail
* Oriented towards targets and results
* Multitasking capabilities
Internship Details:
* 12-month internship with possible semi-attendance
* 35 hours per week (must be available for morning and afternoon shifts from 8:00 to 16:00 during the 12 months)
* Flexible starting time
* Agreement and training provided by the company or existing university agreement
* 30 working days of holiday entitlement