Mars Petcare is a global leader in pet care, committed to improving the lives of pets and their families through innovative products, veterinary services, pet adoption platforms, and digital solutions. With a focus on delivering purpose-driven solutions, we aim to create a better world for pets every day.
As a Technical Writer on the Mars Petcare GDP team, you will play a vital role in creating clear, concise, and comprehensive documentation to support the development, implementation, and optimization of cross-product solutions. Your ability to distill complex technical concepts into user-friendly content will ensure alignment across global teams and enhance the adoption of our digital platforms.
This role requires excellent writing skills, technical aptitude, and a proactive approach to collaborating with diverse teams.
What are we looking for?
Required Qualifications:
* Bachelor’s degree in English, Communications, Technical Writing, Computer Science, or a related field.
* 3+ years of experience in technical writing, preferably in technology, digital platforms, or MarTech ecosystems.
* Proven ability to translate complex technical information into clear, concise, and structured documentation.
* Familiarity with tools like Confluence, JIRA, or other documentation platforms.
* Excellent written and verbal communication skills.
* Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
Preferred Qualifications:
* Experience working in global teams and supporting cross-functional stakeholders.
* Knowledge of Agile development practices and tools.
* Understanding of APIs, system integrations, and modern software development workflows.
* Passion for pets and their well-being.
What will be your key responsibilities?
* Documentation Development:
* Create and maintain high-quality technical documentation, including user guides, API documentation, system workflows, and product manuals.
* Ensure all documentation is clear, consistent, and accessible to technical and non-technical stakeholders.
* Cross-Functional Collaboration:
* Work closely with product managers, engineers, and designers to gather detailed technical information and translate it into structured content.
* Act as the bridge between technical and business teams, ensuring alignment in communication and understanding.
* Process & Standards:
* Establish and enforce documentation standards, templates, and best practices to ensure consistency and quality across all materials.
* Continuously improve documentation processes by identifying opportunities for optimization.
* Content Organization:
* Manage the organization and accessibility of technical content in centralized repositories (e.g., Confluence, SharePoint).
* Ensure documents are updated regularly to reflect the latest changes in systems, processes, and platforms.
* Knowledge Sharing:
* Facilitate knowledge sharing by developing internal training materials, FAQs, and onboarding guides for cross-product solutions.
* Support team members in understanding complex technical workflows through clear and structured documentation.
What can you expect from Mars?
* Work with diverse and talented Associates, all guided by the Five Principles.
* Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
* Best-in-class learning and development support from day one, including access to our in-house Mars University.
* An industry competitive salary and benefits package, including company bonus.
#TBDDT