What we offer:
* Career Development
* Competitive Compensation And Benefits
* Pay Transparency
* Global Opportunities
Tasks and Qualifications:
Tasks:
* Collecting relevant data about customer processes to create opportunities and added value for the customer.
* Building a long-term relationship with the customer where we convert a customer-supplier relationship into a partnership.
* Making quotations for minor repairs or smaller expansions or unplanned topics such as training/consultancy.
* Taking the lead in situations where 3rd parties are involved and coordination from Dematic is required.
* Checking the customer's 'Open issue list' and ensuring proper transfer to customer service.
* Communication about lessons learned and new opportunities on the market.
* Informing the Customer Service department about the processes and pain points in the current market.
* Monitor NPS (client satisfaction).
Qualifications:
* Excellent communicator.
* Degree in engineering.
* Strong negotiator: contracts, terms & conditions, quotations.
* Experience in escalation management.
* Experience in customer relationship management.
* Experience within the intralogistics market is a big plus.
* Fluent in English and Spanish.
We offer:
* An open culture with colleagues who are passionate about technology.
* An organization in which there is room for initiative and consultation.
* Training and courses that contribute to your personal development.
* The opportunity to broaden your horizons, literally and figuratively!
* A competitive salary + bonus.
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