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Client:
Cross Border Talents
Location:
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
06.03.2025
Expiry Date:
20.04.2025
Job Description:
* As a Supervisor on our team, you will:
* - Monitor and report team performance
* - Give agents feedback on their individual performance and motivate team members
* - Keep track of each agent’s training
* - Participate in the recruitment process close to HR Department
* - Organize and optimize shifts
* - Ensure processes and procedures are up to date and adhered to while taking overflow calls/tickets
* - Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems, and provide response and resolution within SLA
* - Guide on selling techniques for complex outbound driven sales
* - Maintain knowledge and expertise associated with applications specific to individual customers
Requirements:
* Are bilingual or proficient in German plus advanced level of English
* Are talented at grasping situations with many stakeholders and team members
* Have excellent communication skills
* Have previous experience
* Can implement and manage change
* Have a high customer care orientation
* Are able to develop personal and professional skills
* Have IT knowledge and skills
* Have business knowledge and a commercial drive
* Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office/Internet configuration
* Have fun facing challenges and overcoming obstacles
Additional Information:
* Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30
* Friends hunting (referral) bonus
* Great office location in Barcelona
* Full paid training about the company and the project you will be working on
* Career development program and specialized courses
* Opportunities for a career abroad through the International Mobility Program
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