Conduct descriptive analysis, generate insights, manage and implement projects, and contribute to the creation of reports and management information.
Function: Chief Operations Office (COO)
Report to: Head, Analytics & Management Information
Role Purpose:
Provide Operational Performance Data Insights and Analysis by delivering Timely Inputs / Recommendations for Improvement in Business Processes and Customer Experience.
Key Accountabilities:
* Recommend Process / System changes based on Data Analytics.
* Communicate with Stakeholders across operations to understand their requirements and provide Data Analysis accordingly.
* Provide Data Insight for different projects to enable right decision making.
* Deliver Customer-specific reports and analysis for Ops SMT review meeting with Customer.
* Automate daily reporting requirements through BO and deliver on time with quality.
* Increase proportion of tickets raised through Colt Online.
* Deliver Customer Segmentation within Network Operations.
Skills & Experience:
* Individual Contributor (preferred) with expertise and hands-on experience in Data Science (AI / ML / Predictive Analysis / Gen AI), Python, SQL.
* Experience with Scikit-learn, Keras, TensorFlow, or PyTorch.
* Excellent knowledge of SQL (complex queries).
* Excellent knowledge of Qlik Sense / Power BI.
* Good knowledge of VBA / VBS coding.
* Excellent knowledge of advanced Excel (advanced formulas, data connections, pivot, charts, etc.).
* High Level of Aptitude / Logical Thinking.
* Ability to find automation opportunities.
Education:
A bachelor’s or master’s degree in a quantitative or relevant field.
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