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Service Delivery Manager Operational, Avila
Client:
Location: Avila, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1099383813844238336324663
Job Views:
2
Posted:
11.03.2025
Expiry Date:
25.04.2025
Job Description:
Service Delivery Manager Operational
* Gym virtual.
Knowledge/expertise of:
Technical background in Infrastructure, Workplace, and Service Desk Services.
Participation in services transition from an incumbent provider, ensuring knowledge transfer succeeds.
Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
Creating reports within ServiceNow is part of the responsibilities.
Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
Experience in Global Services coordinating teams in different countries.
Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
English proficiency level of B2/C1.
Additional requirements:
Proactivity
Teamwork
Used to report work done
Ability to produce documents and reports
Open-minded to change
Self-taught
Training:
• Superior Technician in Management of Computer Systems or Computer Engineering degree
• Experience of at least 10 years in the IT sector, of which at least 5 years performing the same role
• Regulated technical certification in ITIL: at least, ITIL Foundation
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