This position will be responsible for:
* Supporting all departmental software applications and resolving issues
* Ticket review through the County ticketing system.
* Assisting higher level staff in the acquisition and distribution of computer hardware and software solutions, contract vendors, research, and gathering product information
* Designing, analyzing, implementing, and providing ongoing maintenance of Operating System (OS) images, application packages, and software updates through Intune and SCCM
* Supporting enterprise hardware from Dell and HP and Desktops / laptops and Tablets from HP, Dell, and Microsoft
* Implementing enterprise security best practices including encryption, implicit & explicit permissions, multi-factor authentication, auditing and digital forensics, data retention, including zero-touch, as well as patching
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
In addition, to the minimum qualifications, the ideal candidate will possess extensive professional work experience and / or knowledge in the following competencies:
* Technical Knowledge | Technical Experience
* Basic understanding and applying scripting languages, such as PowerShell
* Understanding and application of Full Disk Encryption solutions
* Utilizing Active Directory Domain Services
* Preparing and maintaining documentation of department processes, procedures, and reports
* Utilizing Group Policies for administration of operating systems, applications, and user settings
* Installing and providing support for Mobile Device Management (MDM) solutions, through Intune, Apple DEP, and MobileIron
* Supporting teleworkers and mobile offices in the field including remote Internet connectivity solutions such as VPN
* Working with virtualization, cloud, and converged technologies, including VMWare
* Working closely with Microsoft cloud services from O365 and Azure virtualization
* Understanding and application of VPN and RDP solutions
* Designing and implementing audio / video conferencing systems
* Managing the Change Control Process across various technologies
* Managing complex automated Asset management solutions
* Having expertise related to Microsoft Windows 10 operating system
* Being experienced working with high performance platforms and managing / designing / maintaining advanced technologies
PROBLEM SOLVING / ANALYTICAL SKILLS
* Identifying and resolving technical issues and problems by researching possible solutions
* Identifying opportunities for continued system improvements
* Providing professional support for hardware / software-related projects
* Testing new software and reproducing reported bugs in the UAT environment
* Investigating, analyzing, and resolving network-related problems
RELATIONSHIP BUILDING | INTERPERSONAL SKILLS
* Working with other public and private sector Agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
* Coordinating with vendors to acquire and implement technologies and resolve complex technical issues
VERBAL AND WRITTEN COMMUNICATION SKILLS
* Clearly conveying information technology concepts and terminology with both technical and non-technical staff at all levels within and outside the agency
* Producing clear and concise written documents, reports, correspondence, and briefs
* Responding quickly, courteously, and proficiently to customer service requests
* Soliciting feedback and adjusting customer requests to fit into business improvement
* Preparing and maintaining documentation of department processes and procedures
* Generating consensus and collaborative relationships to bring about efficient and effective outcomes
* Providing detailed documentation related to technological solutions and systems supported
CUSTOMER SERVICE
* Working with other public and private agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
* Generating consensus and collaborative relationships to bring about efficient and effective outcomes
* Establishing and maintaining positive and effective working relationships with peers, supervisors, and managers
* Responding quickly, courteously, and proficiently to customer service requests
* Soliciting feedback and adjusting customer requests to fit into business improvements
MINIMUM QUALIFICATIONS
Please click here for details on this classification, including the physical, mental, environmental and working conditions.
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