ABOUT US
Smith.ai has been making life easier and business better for small and medium-sized businesses since 2016. Using a “human + AI” approach, we handle inbound and outbound communication, qualifying leads, and optimizing customer funnels. Our small, fully-remote team spans the globe, with a culture that prioritizes user satisfaction and rapid iteration. Our customers love us, and their feedback fuels our product development.
ABOUT THIS ROLE
As a Senior Product Manager, you will lead the development, launch, and enhancement of our product and internal tools, with a primary focus on growing our AI-first, human-in-the-loop Voice Assistant. You’ll work in a fast-paced, high-growth environment, balancing user needs with business objectives. You'll be part of a small team, working collaboratively with the entire company.
ABOUT YOU
You thrive in dynamic environments, bringing a strategic mindset and a bias for action. A systems thinker who communicates complex ideas effectively, you balance tactical execution with long-term vision.
* Proactive communicator who works with minimal oversight
* Comfortable navigating ambiguity and driving results
* Curious about understanding problems and proactive in learning from others
* Quick learner who treats challenges as opportunities
* More focused on impactful progress than perfection
If you're a lone wolf who prefers isolation, this isn't the right fit. We need a collaborative, adaptable team player.
RESPONSIBILITIES
* Drive Product Development: Own features from ideation through launch, managing requirements, scope, and timelines.
* Shape the Roadmap: Collaborate with stakeholders to refine product vision and strategy.
* Collaborate: Work closely with the founders, Product + Ops teams, customer support, and marketing to design and implement new products/features.
* Analyze Opportunities: Conduct business analysis to identify market trends, customer needs, and growth opportunities.
* Learn: Understand the system, its strengths, recommend opportunities for improvement, but recognize when scope has increased.
* Prioritize Effectively: Optimize the product backlog by balancing dependencies, impact, and tradeoffs.
* Document and contribute to process: Ability to extrapolate successful processes, implement globally and support with documentation.
EXPERIENCE
Must Have:
* Fluent in English, comfortable having live video conversations and presenting/discussing work.
* 5-7+ years of product management experience, delivering user-focused solutions.
* Experience in startups (Seed to Series B).
* Successful team-based remote work environment experience (e.g., Slack, Teams).
* Adept in project management and development tools (e.g., ClickUp, GitHub).
* Proven success managing full product lifecycles, from shaping to shipping to improvement.
* Ability to connect customer feedback to actionable and impactful product improvements.
Nice to Have:
* Product management experience within B2B Product-focused organizations.
* SaaS, AI/ML, or SMB-focused product experience.
* An understanding of prompt engineering, RAG, and other AI mechanisms, or experience training ML models.
* Familiarity in Figma's FigJam or other shaping tools.
HIRING PROCESS
We'll start with screening applications. If it looks like there's a fit, we will have a 15-30 minute introductory call. That may lead to a live (virtual), 1-hour collaborative exercise, with no pre-work. If that meets our criteria, we'll then go on to a 45-60 minute interview with the hiring manager, followed by 60 minute interviews with the team, possibly in pairs (2 of us, 1 of you). And if that goes well, we'll present an offer.
1. Resume screen and phone call
2. 45-60 minute interview with hiring manager
3. Live (virtual) 1-hour collaborative exercise (no pre-work)
4. 60 minute interviews with the team (product team, co-founders, marketing, etc.)
5. Presentation of offer
BENEFITS
* Hardware budget
* 25 vacation days per year
* Flexible compensation
* English classes
* Health insurance with dental coverage
REMUNERATION & WORKING ENVIRONMENT
* Trial Period: 6 months
* Contract Type: Permanent
* Work Center: MAGMA, Calle Bajeles, 15, 41004, Seville
* Teleworking: up to 5 days a week (we're remote!)
* Competitive Salary, equity, and annual salary reviews based on performance
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