Data Center TechnicianAWS Infrastructure Services owns the designplanningdeliveryand operation of all AWS global infrastructure. In other wordswere the people who keep the cloud running. We support all AWS data centers and all of the serversstoragenetworkingpowerand cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problemswith thousands of variables impacting the supply chain - and were looking for talented people who want to help.We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues includingbut not limited tohardwarefibernetworkingand related problems. You will be part of the Data Center Operations (DCO) teamoverseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support teamand gain troubleshooting skills on different hardware and software cases.You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.Key job responsibilitiesSAFETYFollow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.DATA CENTER OPERATIONS (DCO)This position involves oDiagnosing hardware and network problems followed by physical repairsoTroubleshooting events within internal Service Level Agreements (SLAs)oPerforming root cause analysis of equipment failuresManual handling and lifting of equipment may be required (weight limits in accordance with regulations)Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environmentOn-call rotation reaction to off-duty emergency callsAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job descriptionwe encourage candidates to apply. If your career is just startinghasnt followed a traditional pathor includes alternative experiencesdont let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWSits in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiencesincluding our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferencesinspire us to never stop embracing our uniqueness.MentorshipCareer GrowthWere continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharingmentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at homewhich is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at hometheres nothing we cant achieve in the cloud.BASIC QUALIFICATIONS- High school or equivalent diploma- Experience with computer hardware troubleshooting and repair- Experience in networkingPREFERRED QUALIFICATIONS- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure AWS,