Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service with French and English.
Responsibilities:
* Interact with customers via telephone, e-mail, and web, providing technical support and problem-solving expertise.
* Identify, evaluate, and prioritize customer issues and complaints.
* Analyze customer problems and develop effective resolution plans.
* Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
* Evaluate new services, processes, and technologies introduced at the helpdesk.
* Participate in training programs to support new technologies, procedures, and customer service enhancements.
* Collaborate with departmental staff to promote and maintain strong customer service values.
* Escalate unresolved issues to support leads or designated service groups.
Requirements:
* Language proficiency in French and English (mandatory).
* Basic PC skills and excellent communication abilities.
* Willingness to work in shifts (7x24, 40 hours per week).
* No specific experience required; initial training will be provided.
* Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.
Location: Santa Cruz de Tenerife
Job Type: Full-Time, Shift Work (7x24, 40 hours per week)
Why Join Us?
* Opportunity to work in a supportive and collaborative environment.
* Comprehensive training and development programs.
* Competitive salary and benefits package.
* Chance to make a real impact by helping customers and improving our services.
If you are passionate about customer service and meet the above requirements, we would love to hear from you!
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